The Actron Online Store is open to residents of the United States, Canada and Puerto Rico. Customers living outside of these areas should email us at email@example.com or call 1-800-ACTRON-7 for prices and ordering information.
All prices quoted are in U.S. funds. The Actron Online Store accepts VISA and MasterCard. Orders are normally shipped the same day your card is charged, but occasionally, items may be out of stock, which will result in a delay. We are able to cancel orders that have not already shipped, at customer request. If you ask us to cancel your order, we will either reverse or cancel the charge on your credit card. If you would rather order by phone, please call 1-800-ACTRON-7 between 8:00 a.m. and 8:00 p.m. Eastern Time, Monday through Friday. You can also order by fax day or night at 216-515-5110.
Because we want you to feel confident about shopping at the Actron Online Store, our website uses 128-bit SSL encryption provided by Verisign. Encryption can cause webservers and browsers to run slower, so we only switch into secure mode when we're ready to ask for your shipping and payment information. We feel that this will make your visit to the Actron Online Store as pleasant and comfortable as possible.
Actron is located in Cleveland, Ohio USA. We are required to collect 8% state sales tax on all orders shipped within Ohio.
Our standard shipping method within the continental U.S. (except Alaska) is UPS Ground. Next Day, 2nd Day and 3-Day delivery are also available for an additional charge. Orders going to Alaska, Hawaii and Puerto Rico are normally shipped UPS 2nd Day Air.
Shipping charges within the U.S. and Puerto Rico are flat rate per order, regardless of the number of items purchased. Please refer to the table below for details. Freight, duty and tax on Canadian orders will be quoted based on weight, carrier and destination.
|Alaska, Hawaii &
||Quoted based on weight, carrier and destination
In-stock finished good orders will be shipped within 24 hours of receipt, excluding Saturday, Sunday and holidays.
Orders for replacement parts will normally be shipped within 3 business days of receipt, excluding Saturday, Sunday and holidays.
When we receive and process your order, we'll send you a confirming email. At that time you'll receive an order number to which you should refer if you need to contact us about your order. When your order ships, we'll send you a second email notifying you of the ship date and UPS tracking number.
Canceling an order
If you change your mind after you've submitted your order, please let us know as soon as possible. If you've already received your order number, be sure to reference it in your correspondence.
Direct all email inquiries and cancellations to firstname.lastname@example.org. You can also call 1-800-ACTRON-7 between 8:30 a.m. and 4:00 p.m. Eastern Time, Monday through Friday. The fax machine is always on at 216-898-1636.
Products purchased from the Actron Online Store carry an unconditional 30-day money back guarantee. Shipping charges are non-refundable and the customer is responsible for return freight back to Actron. Purchases made online can only be returned by shipping them back to our distribution center. Contact us for an RMA# before returning merchandise. Your local Actron/Sunpro retailer cannot accept returns of merchandise purchased from the Actron Online Store.
All Actron, Kal Equip & Sunpro products are warranted to be free from defects in material and workmanship for a period of one year from the date of purchase by the user with proof of purchase. Certain Kal Equip products carry two or three year warranties as specified in the product specifications.
During this period Actron will repair or replace (at our discretion) any unit found to be defective in material or workmanship. This warranty does not apply to any product which has been subjected to abuse, negligence, misuse, accident or which has been altered other than by Actron's express consent and instruction.
If the product is defective, return it with proof of purchase for immediate repair or replacement without charge to: Actron, 15825 Industrial Parkway, Cleveland OH 44135.